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 CONDITTIONS SUMMARY

Arrival and Departure Times This property will normally be available for occupation by 16:00 hrs on the day of arrival and clients are required to vacate the property before 10:00 hrs on the day of departure to facilitate cleaning and servicing.

Deposit and Balance Payments
  • To confirm bookings placed more than 8 weeks before arrival, a desposit of the greater of 30% is due, This deposit is not refundable in the event of your cancellation or failure to pay on time as set out below, and the full balance is due 8 weeks before arrival.
  • To confirm bookings placed less than 8 weeks before arrival, the full balance must be paid.
Refundable security deposit
  • You must either pay us a security deposit of (GBP)150.00 or euros 150, 14 days before the start of your stay (or at the time of booking if this date has passed).
  • The cost of any damage or loss to the accommodation or to any items in and/or at the accommodation caused or any service charges incurred by you or any member of your party (for example telephone calls) will be deducted by us from the security deposit at the end of your stay
  • If no deductions are required your security deposit will be refunded in full to you the same day of departure, after check the Housing, back to your card used to pay for the booking
  • If there is a claim for damages or losses caused by you or your actions, or any service charges incurred by you, exceed that of the security deposit amount, the damage you will be responsible for paying us any additional monies required immediately on request from us. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party’s full legal costs) as a result of your actions.
Cancellations
  • If you cancel More than 56 days prior to arrival, the sums paid will be maintained, for another booking.
  • If you cancel between 56 and 28 days before the arrival date will be penalized with a deduction of 80% of the total paid in rental accommodation.
  • If you cancel less than 28 days before the date of entry will be penalized with a deduction of 100% of the total paid in rental accommodation.
  • In case of cancellation, the Refundable security deposit will be returned in the same manner that has claimed
Changes to Bookings

The change Booking an additional cost of 50.00 € or (GBP)50.00

Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of any insurance policy you may have. Claims must be made directly to the insurance company concerned.

Properties

Please note that our properties are not an official tourist structure, such as an hotel, residences, etc. our houses are private dwellings, not tourist residences. Being such, there is no standard or categories that are internationally recognised, indeed it reflects the architecture and furnishings, the local traditions and the personal taste of the owner. This is precisely the kind of holiday that we offer: the chance to partake in the culture of the area chosen, living for a few weeks in the same surroundings as an inhabitant would. We cannot however exclude the possibility that these differences can sometimes result in minor inconveniences - due to the special nature of its architecture and of traditions in the area

BOOKING CONDITIONS

The following Booking Conditions together with the General Information contained on this website form the basis of your contract con Gf rentals, Calle Juan Carlos I, nª 34, bajo, 35510 Puerto del Carmen, Lanzarote, España.

Our offices are not open , our offices are not customer service team, all arrangements must be made by email or text message

All you need, please contact us through email (reservas@villaslanzarote.info ) or text message 0034 644 216 121, This number will only supports text messaging (SMS), does not support voice calls , if you need something, send a text message, we will reply with another text message, and try to resolve what you need as soon as possible

Please read them carefully as they set out our respective rights and obligations.

[In these Booking Conditions, “you” and “your” means all persons named on the booking (including anyone who is added or substituted at a later date). “We” and “us” means Gf rentals.
All bookings are made subject to these booking conditions.

1. Making your booking

Once we have received your booking confirmation, by paying the deposit. We regret we cannot accept any liability if we are not notified of any inaccuracies in any document within 5 working days of our sending it out.

Number of persons
Only persons in making the reservation can use the property. The number of people (adults and children) should not exceed their stated. The substitution of persons during the rental period is prohibited unless previously agreed

Arrivals and departures
On arrival the you must present your confirmation details as well as your passport or identity card to us.

This property will normally be available for occupation by 16:00 hrs on the day of arrival

And clients are required to vacate the property before 10:00 hrs on the day of departure to facilitate cleaning and servicing.

The breach of the obligation to leave the house at the time of the agreement will force the party tenant to cope with a penalty clause, the tenant will pay five times the daily price, and you can not sleep that night in the house

if, before the night is not the key delivery, the tenant will pay six times the daily price until the time of handing the key to the owner Without prejudice to the costs, expenses and other allowances that were in charge even fees of lawyers and prosecutor, although his speech was not mandatory.

2. Payment
In order to confirm your stay, a deposit of 30% of the full payment (or full payment if booking within 56 days of departure) must be paid at the time of booking.

This deposit of 30% is not refundable in the event of your cancellation or failure to pay on time as set out below.

The balance of the cost of your stay must be received by us not less than 56 days prior to departure (or at the time of booking if this date has passed). This date will be shown on the confirmation e-mail. If you have not paid in full and on time, we reserve the right to treat your booking as cancelled by you. In this case the cancellation charges set out in clause 6 below will be payable.

2a Refundable security deposit

You must either pay us a security deposit of (GBP)150.00 or euros 150, 14 days before the start of your stay (or at the time of booking if this date has passed).

The cost of any damage or loss to the accommodation or to any items in and/or at the accommodation caused or any service charges incurred by you or any member of your party (for example telephone calls) will be deducted by us from the security deposit at the end of your stay

If no deductions are required your security deposit will be refunded in full to you the same day of departure, after check the Housing, back to your card used to pay for the booking unless that card has expired in which case Gf rentals will not be able to refund back to the card and will instead contact you by email to ask you to add your bank details to your account area so that they can refund you by this alternative.

If there is a claim for damages or losses caused by you or your actions, or any service charges incurred by you, exceed that of the security deposit amount, the damage you will be responsible for paying us any additional monies required immediately on request from us. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party’s full legal costs) as a result of your actions.

2b.- Heated pool
A electric pool heating system is available on request, to maintain the pool at a lovely swimming temperature of approx 25/27 Celsius
The heating for the pool is highly recommended during the months of October through to April when there are less hours of sun in the day
If you would like to make use of this facility an additional charge of of £80.00 pounds per week or its equivalent in euros

3. Your contract
A binding contract between us comes into existence when the deposit is paid (see clause 2 above). If you cancel after paying the deposit, our normal cancellation charges will apply. This contract and all matters arising out of it are governed by Spain law. This lease is a lease on the grounds of season holiday, provided for in Article 3.2 of the Law 29/1994 of Urban Leases, and under no circumstances, housing in this contract may be used as a shelter usual

The parts are subject to the jurisdiction and venue of the courts of the place where the house is located, expressly waiving their own jurisdiction. Apply the laws of Spain and in particular the existing Urban leases Law (Ley de Arrendamientos Urbanos vigente en españa)

We both agree that any dispute arising out of or connected with your holiday Housing will be dealt with by the Courts of Lanzarote, the contract and conditions governing this hiring is going to end these conditions

4. The cost of your stay
We reserve the right to increase or decrease the prices of accommodation at any time. The price of your stay will be confirmed at the time of booking, subject to the correction of errors. We reserve the right to correct errors in both advertised and confirmed prices. We will do so as soon as we become aware of the error.

Please note, changes and errors occasionally occur. You must check the price of your stay at the time of booking.

5. Changes by you
Should you wish to make any changes to your confirmed booking, you must notify us by email as soon as possible. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests. Where we can, an amendment fee may be payable together with any costs incurred by ourselves.

6. Cancellation by you
Should you need to cancel your stay after the contract has begun (see clause 3 above), the party leader must immediately advise us either by cancelling via e-mail. Your notice of cancellation will only be effective when we receive it in e-mail. As we incur costs from the time we confirm your booking and may be unable to re-sell your period of stay, the following cancellation charges will be payable. Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost of the booking excluding amendment charges. Amendment charges are not refundable in the event of cancellation. Period before start of stay within which email notification of cancellation is received by us

Cancellation charge
If you cancel More than 56 days prior to arrival, the sums paid will be maintained, for another booking.
If you cancel between 56 and 28 days before the arrival date will be penalized with a deduction of 80% of the total paid in rental accommodation.
If you cancel less than 28 days before the date of entry will be penalized with a deduction of 100% of the total paid in rental accommodation.
The change Booking an additional cost of 50.00 € or (GBP)50.00

In case of cancellation, the Refundable security deposit will be returned in the same manner that has claimed

Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of any insurance policy you may have. Claims must be made directly to the insurance company concerned.

7. Insurance

It is strongly recommended that you take out adequate travel insurance. Please read your policy details carefully. It is your responsibility to ensure that the insurance cover you purchase is adequate for your particular needs.

8. Changes and cancellation by us
Occasionally, we have to make changes to and correct errors on our website descriptions and other details both before and after bookings have been confirmed and cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so.

If we have to make a significant change to or cancel your booking, we will tell you as soon as possible. We will endeavour to offer you an alternative should a significant change or cancellation occur.

In the unlikely event of the property not being available due to unforeseen circumstances (fire, floods etc), every effort will be made to find suitable alternative accommodation, if this is not possible, then the full amount that has been paid will be refunded. Please note that we do not accept responsibility for aspects of your holiday that are out of our control, This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds, pay you any compensation or meet any costs or expenses you incur as a result.

We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation

Very rarely, we may be forced by "force majeure" (see clause 9) to change or terminate your stay after departure but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds, pay you any compensation or meet any costs or expenses you incur as a result.

9. Force Majeure
We regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of "force majeure". In these Booking Conditions, "force majeure" means any event which we could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, water pipes that break, water tanks that break, pools that break, fire, cuts of power or water, cuts of TV signal, and all similar events outside our control.

10. Our Liability to you
10.1. We promise to provide your accommodation with reasonable skill and care. We do not accept responsibility if any death, personal injury, failure or deficiency of your accommodation arrangements is not caused by any fault of ours. When we talk about “fault” above, this means failure by ourselves to use reasonable skill and care in performing or providing the service in question. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim.
• The Owners will maintain supplies of water and electricity, gas etc., Aware of and payment in full operation
• The Owners does not accept any responsibility and shall not be held liable if they were carried out: cuts of power or water, cuts of TV signal, adverse weather conditions, water pipes that break, water tanks that break, pools that break, fire, noise from neighbors, works nearby, or a building site nearby, as well as by the state of common areas, or any other cause not directly attributable to property, also assumes no responsibility for any accident or theft that could have tenants within the estate leased.

Obligations of the Tenants
• Part tenants were forced to keep the house in perfect condition during the term freely agreed between both parties.
• The tenant may not perform in housing activity annoying, unhealthy, noxious, dangerous, illegal or contrary to the statutes committee of owners. Nor can store materials, flammable, explosive or corrosive in housing and / or develop in the same business or industry.
• Part lessee is directly and solely responsible and exempt from any liability to the property by:
1. The damage that may occur to persons or things and are derived from facilities services and supplies from the rented house of the season.
2. The damage, loss or damage which may occur in the same, whether caused by the tenant or by persons living in housing.
• Part lessees not introduce any changes without written permission from the Leasing. In no case shall make or drill holes in the walls.

We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: -
(a) the fault of the person(s) affected or any member(s) of their party or
(b) the fault of a third party not connected with the provision of your accommodation by us which we could not have predicted or avoided or
(c) an event or circumstance which could not have predicted or avoided even after taking all reasonable care (see clause 9)

In addition, we will not be responsible where you do not enjoy your stay or suffer any problems because of a reason you did not tell us about when you booked your stay or where any problems you suffer did not result from any breach of our contract or other fault of ourselves or any losses, expenses, costs or other sum you have suffered relate to any business.

Please note, we cannot accept responsibility for any services that do not form part of our contract. This includes, for example, any additional services or facilities any other supplier agrees to provide for you.

10.2. The promises we make to you about the accommodation we have agreed to provide or arrange as part of our contract - and the laws and regulations of Spain - will be used as the basis for deciding whether the accommodation in question had been properly provided. If the particular accommodation which gave rise to the claim or complaint complied with local laws and regulations applicable to those accommodation at the time (laws of Spain), the accommodation will be treated as having been properly provided .

This will be the case even if the accommodation did not comply with the laws and regulations of his country which would have applied had that accommodation been provided in his country .

10.3. *We limit the maximum amount we may have to pay you for any and all claims or parts of claims which do not involve personal injury, illness or death, Theft, (including money). Loss of and/or damage to luggage or personal possessions is concerned or a lower limitation of liability applies to your claim, the maximum amount we will have to pay you for such non personal injury claims if we are found liable to you on any basis, is the price paid to us (excluding insurance premiums and amendment charges) paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your stay (could not stay in the house no day) .

*Where we are found liable for loss of and/or damage to any luggage or personal possessions (including money), the maximum amount we will have to pay you is euros 35 per person affected as you are assumed to have taken out adequate insurance at the time of booking.

11. Complaints and problems.
In the unlikely event that you have any reason to complain or experience any problems with your stay whilst away, you must immediately inform us. Any verbal notification must be put in writing and given to us as soon as possible through email ( reservas@villaslanzarote.info ) or text message 0034 644 216 121 This number will only supports text messaging (SMS), does not support voice calls , if you need something, send a message, we will reply with another message, and try to resolve what you need as soon as possible

Our offices are not open , our offices are not customer service team, all arrangements must be made by email or text message

Until we know about a problem or complaint, we cannot begin to resolve it. Most problems can be dealt with quickly. For all complaints and claims which do not involve death, personal injury or illness, we regret we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause

12. Behaviour.
You accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct to us at the time. If you fail to do so, you will be responsible for meeting any legal costs we incur in full in recovering full payment from you.

We expect all clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to the property, or in any way damage the reputation and/or goodwill of the Owner we are entitled, without prior notice, to terminate the occupation of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation. We will have no further responsibility toward such person(s). No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.

13 Special requests and medical problems
If you have any special request, you must advise us at the time of booking and clearly note it in the extra information section of the booking form. *Although we will endeavour to meet any reasonable requests we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfilment of a particular request. All such bookings will be treated as “standard” bookings subject to the above provisions on special requests.

If you or any member of your party has any medical problem or disability that may affect your stay, please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. In any event, you must give us full details in writing at the time of booking. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking, cancel when we become aware of these details.

14. Passports, visas and health requirements
It is your responsibility to ensure that you are in possession of all necessary travel and health documents (including Passports and Visas (where applicable) before departure. You must pay all costs incurred in obtaining such documentation. If you or any member of your party is not a European union citizen, or does not have a passport of a European Union country , you must check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel.

15. Prices and Website Accuracy
Please note, the information and prices shown on our website may have changed by the time you come to book your stay. Whilst every effort is made to ensure the accuracy of the website and prices at the time of requesting the booking, regrettably errors do occasionally occur. You must therefore ensure you check all details of your stay (including the price) on your booking acceptance.

16. Responsibilities of Gf rentals and Complaints procedure

In the event of any problems on the day of your arrival, you must contact us immediately, plus you undertake to do your best to resolve or minimise the problem in order to avoid any prejudices that could result. you must immediately get in touch with us by email (reservas@villaslanzarote.info ) or text message 0034 644 216 121 (This number will only supports text messaging (SMS), does not support voice calls , if you need something, send a message, we will reply with another message, and try to resolve what you need as soon as possible), confirming your complaint in writing within 24 hours by text message or by e-mail. You are obliged to give us the time necessary to resolve the problem.

For any problem or complaint, you must use the same procedure

Our offices are not open , our offices are not customer service team, all arrangements must be made by email or text message

Should there be no written complaint supplied as above specified and you leave the accommodation prematurely
and without an explicit authorisation by us, you forfeit your rights for a refund of the rental price, unless the terms of this contract have been breached.

Complaints received at the end of the stay will not be taken into consideration and no refunds will be given.

Should a complaint be upheld and a refund forthcoming but the amount of refund of economic, will never be more than one and a half times the paid by the customer who days by no longer perceive the hosting service

Please note that the property is not an official tourist structure, such as an hotel, residences, etc. our houses are private dwellings, not tourist residences. Being such, there is no standard or categories that are internationally recognised, indeed it reflects the architecture and furnishings, the local traditions and the personal taste of the owner. This is precisely the kind of holiday that we offer: the chance to partake in the culture of the area chosen, living for a few weeks in the same surroundings as an inhabitant would. We cannot however exclude the possibility that these differences can sometimes result in minor inconveniences - due to the special nature of its architecture and of traditions in the area - but which cannot be accepted as complaints